At the time of booking $150.00 deposit is required. The remaining balance is due six weeks prior to the big event. We understand that this will be a busy time for you so we'll send you a friendly reminder to let you know its due

Approximately two weeks after we receive the phone, you will receive a special delivery. 

A personalised package featuring all of your voice messages on USB will be sent to you. Messages can also be sent via email.

It's simple! At the event guests pick up the phone, your greeting will automatically play, after the beep they leave their message then hang up. Once the phone has been hung up the message will be saved. 

Record your greeting on your mobile phone using the voice memo or voice recorder app (these apps are on all phones, no need to download anything). Send it though to us. We will pre-load it on to the audio guestbook, so when it comes to you its all ready to go. If you need some inspiration, we have a collection of greetings we can send you. 

No, landline and wifi is not required. The only thing the phone needs to work is power.

I have an answer

We recommend placing a sign next to the audio guestbook to let guest know what it is and how it works. We have many signs we can personalise with your details and can share with you.

We have over 30 hours recording time. This is longer than your event! Everyone will get the chance to leave 1, 2 or 3 messages.

Yes! We offer free express shipping Australia Wide on all bookings.

Your phone will arrive at least 2 days before your event (in most cases it will arrive well before this). We ask that you send the phone back no more than 2/3 days after your event.

Send us the details, including where, when and for how long and we we'll see what we can do for you. 

This Returns Policy applies to all Audio Guestbook rentals provided by The Message Co. Ltd (ACN 18164530670). By proceeding with a rental, the Hirer agrees to the following terms:

1. Ownership of Goods

All hire items as detailed in the Hirer’s invoice remain the sole property of The Message Co. Ltd at all times.

2. Responsibility for Hired Goods

The Hirer accepts full responsibility for the safety, care, and condition of the hired items from the time they are delivered by The Message Co. or collected by the Hirer from The Message Co. warehouse, until they are returned to or collected by The Message Co. and physically inspected by a representative of The Message Co.

3. Return Window

Hirers may return rental items within 7 days of the original delivery date. To be eligible for a return, the item must be in the same condition as received, including all accessories and packaging.

4. Return Shipping

The Message Co. provides free return shipping. A prepaid return shipping label will be provided either in the original shipment or upon request.

5. No Restocking Fees

There are no restocking fees or additional return processing charges. Returns are free of charge within the approved return window.

6. Damaged, Lost, or Stolen Goods

All costs associated with damage, theft, or loss of hired items will be borne by the Hirer. If the goods are not returned in original condition, damage will be assessed, and the applicable repair or replacement fee will be charged to the credit card on file.

7. Late Returns

Failure to return hired goods by the agreed return date will result in the original hire price being recharged in full.

8. Credit Card Authorization

The Hirer agrees to provide a valid credit card to The Message Co., which will remain securely on file until all hired items are returned on time and in original condition.

• A. If goods are not returned, a replacement fee of $1,500.00 will be charged.
  
  
• B. If goods are returned in damaged condition, a repair or replacement fee will be assessed and charged accordingly.
  
  

9. Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be processed to the original method of payment within 5–10 business days.

10. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange for a replacement or full refund as appropriate.

Contact Us
For any questions or to initiate a return, please contact our team at hello@themessageco.com.au.